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Powderham Castle, Devon

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Frequently Asked Questions

Accessibility

Accessibility at Gone Wild is a key focus and we will try and accommodate any accessible needs. This is a temporary event with temporary infrastructure set in a large ancient parkland - that is important to consider when deciding if this event is suitable for you. The terrain is tricky and sometimes uneven and its a big site so you will cover some miles over the weekend. Please contact us if you have any questions prior to your booking as options are limited once you have booked due to tickets being non refundable.

Do you cater for food allergies at Gone Wild Festival?

Yes. You are allowed to bring in your own food so that you can safely monitor any food allergies. In addition some of the food vendors will also be food allergy aware and have their own policies in place.

Is there a medical facility on-site?

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map which you can find on the website. The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals.

What facilities are available to customers with access needs?

We will be offering the following additional facilities to customers:

– Accessible Parking area, located nearer the festival campsite entrance
– A designated accessible campsite, with accessible toilets, and a accessoloo. Showers will be in close proximity.
– Accessible toilets in the main arena
– Fridge storage for medications
– Dedicated viewing platform by the main stage
– Accessible manager and team on hand to answer any queries

Is there power available in accessible camping?

There will be a limited number of powered pitches. There will also be 13amp power points available at the accessible campsite hub. However these cannot be reserved and are available on a first come first serve basis. Please include any requests for power in the ‘access facilities’ application form.

Can I bring my live in vehicle/motorhome into the accessible campsite?

Yes – we offer powered and non-powered live in vehicle pitches in the accessible campsite. Please specify on your ‘access facilities’ application form if you will be bringing a live in vehicle and select the appropriate pitch. Only one live in vehicle per pitch.

If you require a powered pitch then these are charged at £168. Once the accessible campsite request is confirmed you will be sent a link to book your powered pitch.

Do you operate a Personal Assistant (PA)/ Carer ticket scheme?

Accessible customers who require support through a PA or carer, can apply for a free PA/Carer ticket alongside their full price ticket. Please note this is subject to availability.

The accessible customer will need to meet one of the following criteria and supply evidence to support this:

– Receives middle or higher rate Disability Living Allowance for care and/or mobility
– Receives Personal Independence Payment (PIP)
– Is registered D/deaf or blind.
– Holds an “Access Card” – also known as a CredAbility Card or Nimbus Card
– Receives Armed Forces Independence Payment or War Disablement Pension
– Where none of the above apply, a valid medical professional’s letter will be considered.

Requests for PA/carer tickets should be made on our website via the ‘carer ticket’ form. The application will then be reviewed and once approved a PA/carers ticket will be issued.

How do I apply for a space in the accessible campsite?

We have worked hard for Gone Wild 2024 to increase capacity in our accessible campsite. However, due to high demand for this facility, we unfortunately are now at capacity in this area.
 
Although the accessible campsite is now full, we are still able to offer a number of other accessible facility options onsite. If you require access to accessible showering facilities, toilets, medication storage or charging then please still get in touch via the form below and we’ll be happy to assist.

You can apply for the Accessible Campsite via this link: Accessible Camping Application Form In order to be approved for a pitch you will need to supply one document from the below:

– Receives middle or higher rate Disability Living Allowance for care and/or mobility
– Receives Personal Independence Payment (PIP)
– Is registered D/deaf or blind.
– Holds an “Access Card” – also known as a CredAbility Card or Nimbus Card
– Receives Armed Forces Independence Payment or War Disablement Pension
– Where none of the above apply, a valid medical professional’s letter will be considered.

Alongside the evidence, you will also need to provide a supporting statement as to why you require a pitch in accessible camping. The application will then be reviewed and confirmation sent via email.

Will the accessible camping area be in the same place?

The accessible camping area will be in the same place as last year. Please do note that this is not the quietest campsite, due to it being accessible more for mobility so it is close to the main arena, stage and production area so can be noisy. If there are needs that require a quieter site, you will be best to book in general camping.

Are there fridges to store medicine in?

Yes – we do have fridge space in accessible camping and also with the medical team in the arena. You can present yourself to the accessible team or the medical team and they will be able to log and store medication for you. You will not need to make an application to do this.

Is there a hoist in the shower unit?

There is a hoist in the shower unit however you will need to bring your own sling.

Do blue badge holders get free parking?/Do I need to purchase a car parking ticket for the accessible car parks?

No, you still have to pay for a parking pass. Accessible parking is not free of charge and you will still need to purchase a car parking ticket. To apply for the accessible car park please complete the ‘access facilities’ form 

What is your Accessible Camping Policy?

Customers wishing to make use of the accessible campsite may be accompanied by their immediate group. If we feel the group size is too big to be accomodated in the pitch space then we will communicate this with the booker. We are unable to offer any additional pitches for extra people or other tents/live in vehicles that are in addition to this group.

Please do not apply for a pitch in the accessible campsite until you have purchased your tickets.

The accessible campsite has a limited number of pitches available and we take each application into careful consideration. Therefore pitches will be prioritised for customers with mobility needs and their immediate families.

The campsite is located in a position near the main stage and arena so it is not classed as a quiet zone. If you need quieter areas to camp then our general admission camping area may be better suited.

We will have a limited number of powered pitches available, these will be allocated on a first come first serve basis. We will endeavour to accomodate requests where reasonable, please include any further information in your ‘access facilities’ application form.

How do I apply for a Carers Ticket?

You can apply for a Carer’s Ticket via this link: Carer Ticket Application However, if you are using the payment plan, please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this.

What facilities are available in accessible camping?

You will find the below facilities in the accessible campsite:

– Wheelchair-accessible toilets
– Acessoloo (including a lift to allow easy access inside the pod, a height-adjustable changing table, toilet with grab rails, motorised hoist, hot water, heat, and plenty of space for users and their carers to move around)
– Showers in close proximity to the accessible campsite
– Sinks and fresh water points
– Fridge for secure medication storage
– Campsite reception

Will there be any queue jump system for those who have a disability that make queuing challenging?

We don’t offer any fast track queues for activities due to the variety of activities in place and no way to operationally make this fair. We understand that at times there may be queues at activities, and we recommend if you’re up and into the festival early you should be able to miss the worst of them. As an alterantive we are looking to continue our hard work from 2023 and where possible offer dedicated actvitiy slots for access customers. We will confirm ahead of the festival any activities offering dedicated slots for access customers.

Is the site wheelchair accessible?

We do have a main route through the festival site that is tarmac’ed. However the festival is set in parkland so wheelchair users will need to navigate around site on uneven grass/ground at times. Assistance may be needed for some parts and in the event of wet weather it may become harder to get around the site, especially in a non-electric wheelchair.

Will there be an accessible viewing platform for the mainstage?

Yes – we will have a dedicated accessible viewing platform in front of the main stage. Due to the limited capacity on the platform, the AVP will be on a first come first served basis and we will only admit the accessible customer plus one additional person. This will be managed by our volunteers and security.

Payment Plan / Carer Tickets

Customers who wish to purchase tickets via a payment plan and also apply for carer tickets can still apply via the ‘carer ticket’ form https://devon.gonewildfestival.com/carer-tickets/ but please wait until you payment plan has completed.

Please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this. The application will be approved in the same way only once the payment plan has finished and these tickets have been issued, then the carer ticket will then be issued.

Activities

When will the premium activities be available for booking?

You will be able to book more activities as and when they are confirmed. Please note that you will only need to book the premium activities and that there will be over 100 free activities on offer which are run on a walk up, and have a go basis. There will be notifications via email and social media about new activities when they are confirmed and available for booking but do keep checking in on the activities page for further updates.

What kind of entertainment and activities can I expect?

There are over 100 activities which range from high-octane activities such as abseiling, quad biking and coasteering to relaxing activities such as massages and all sorts of entertainment for the whole family. In addition we have lots of fabulous guest speakers and music headliners across the whole weekend. You can find out more about our activities here: https://devon.gonewildfestival.com/activities/ and more about the line-up here: https://devon.gonewildfestival.com/whats-on/

Is there a medical facility on-site?

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map which you can find on the website. The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals.

Can I change my activity booking?

Yes, this is done by booking the activity you would like to change to, your previously booked activity slots can then be refunded by the Gone Wild Festival team.

Can I bring my own wetsuit/drysuit?

Yes, however we have a full range of wetsuits for all water based activities if required.

Does an adult have to accompany children?

If the activity is on site and the child is age appropriate then you don’t have to participate in the activity. For off-site activities an adult has to participate with the child.

Can we bring our own equipment for activities? E.g. Kayaks?

Some activities such as yoga & Nerf do allow you to use your own kit, however, the majority of activities include everything required.

How long will the queues for activities be?

As our festival grows, so does the breadth & depth of activities. Every year we add new activities into the mix and expand the capacity of all other activities. In short we do all we can to minimise any queues ahead of the festival! With over 100 activities to choose from and more being added, we are aiming for any queuing to be short lived!

How long will each activity last?

Different activities have different durations. Some are quite quick 15-20 minute experiences – others will last up to an hour or more.

Are all activities included in the ticket price?

The majority of activities are included within the ticket price and will be based on a turn up and have a go principle, however there are a number of premium activites available which are at an extra cost which will be pre-booked and paid for which are on sale now.

How do the activities work?

We found our turn-up and enjoy system works very well so this will remain on the majority of activities for 2024. We have over 100 free activities and there is a range of premium activities which can be pre-booked, this means that you do not need to queue for these activities. Activities are being confirmed all of the time so keep checking the website and social media for the latest activity updates! 

Can an activity age requirement be flexible?

We will publish recommended age restrictions however the gone wild team still reserve the right to refuse admission to an activity if they deem it unsafe due to size / height not being sufficient.

Activity Age Restrictions

All activity information can be found on our activities page on our website.

Camping Overnight

Is there a noise curfew in the campsites?

Yes. We do ask that people limit noise from 10pm onwards please.

What are you doing to ensure my safety at the festival?

We have 24 hour security at the event and they regularly patrol the site and they conduct bag searches on entry into the festival so that everyone is kept safe and sound throughout the festival.

Can I bring my own musical instruments or perform as an artist at the festival?

You are welcome to bring your own instruments in to play at your discretion around the site. However, in order to play as an artist at the festival then you will need to apply via this application form: https://devon.gonewildfestival.com/bands/

How do I access the Wi-Fi network at the festival, if available?

Another ethos of Gone Wild is that you put the phones and tablets away and get back to nature as well as spend serious quality time with family and friends so we don’t have WiFi on site.

Can I bring a picnic or blankets to sit on?

Yes, you are welcome to bring picnic blankets or camping chairs to sit on in the main arena. 

What happens if it rains or there’s bad weather?

There’s no such thing as bad weather, just the wrong clothing! The whole ethos of Gone Wild is about getting out there in the elements and rewilding & the weather, be it good or bad it is all part and parcel of the experience. Having said that, do plan for all weather conditions and ensure that your camping equipment is in good working order.

What should I bring to the festival?

Here’s a basic list of items you’ll need for festival camping:

  • Tent: Choose a tent that accommodates the number of people in your group and is suitable for the festival’s weather conditions. Don’t forget your tent pegs, guylines and a mallet for driving them in.
  • Sleeping gear including sleeping bags, pads or air mattresses, pillows and blankets.
  • Clothing, including weather-appropriate clothing (consider the forecast), rain gear, extra socks and underwear, comfortable shoes or boots for walking and dancing!
  • Also, you’ll need shorts & trainers you don’t mind getting wet if you are taking part in any coasteering.
  • Campsite essentials, folding chairs or camp stools, portable table, headlamps or flashlights with extra batteries, lantern or string lights for campsite illumination.
  • Cooking and food supplies, portable camping stove and fuel, cookware and eating utensils, biodegradable soap etc for washing up. Cooler/Icepacks & reusable water bottles.
  • Personal items, identification and festival tickets, prescription medications, toiletries, towel, sunscreen and insect repellant.
  • First-aid kit, including bandages, gauze, adhesive tape, pain relief, antiseptic wipes.
  • Entertainment and electronics, phone and portable charger, bluetooth speaker, musical instruments (if you like) – books, magazines or games for any downtime.
  • Bin bags: Bring extra bin bags to keep your campsite clean and help with festival waste disposal.
  • Festival-specific items such as festival map and schedule, wristbands for access, earplugs for noise control and festival accessories. 
  • Miscellaneous – duck tape and ziplock bags or dry bags for organising and protecting items.

Are there accommodations nearby?

As well as lots of space in our general campsite we have several accommodation upgrades available which you can check out here: https://devon.gonewildfestival.com/accommodation/ If you would like to book somewhere off-site you are welcome to come and go from the festival as you please. Don’t forget you will still need a parking pass which you can purchase here: https://devon.gonewildfestival.com/tickets/

Is there a medical facility on-site?

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map which you can find on the website. The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals.

How far away will I be from the toilets in the campsite?

We have lots of toilets throughout all campsites and the general festival site. We suggest you will never be more than 5 minutes away from a toilet on site and far less than this in the campsite areas.

Can we camp near friends?

In order to camp next to friends your best bet is to plan to arrive together when the festival starts. Unless you are booking tents in camping plus, pre-pitched tents, and in that case you must make sure to book together not book separately. This way you will be allocated pitches together.

As camping guests what time do we have to leave the main arena?

The main stage music will finish no later than 11, but other venues will continue until around 12.15am.

How far is it to walk from the campsite and to the main arena?

It’s a 1-15 minute walk to the main arena depending on which campsite you are in.

Which camp sites have power?

We offer power to our motorhome and caravan plots, a selection of tipis & bell tents. Please check the product information prior to purchase.

Are trailer tents allowed?

Trailer tents can go in the campervan field and you will need to have purchased a caravan ticket. Please note everything must fit within the 9×6 dimensions.

Do the waste disposal units at the campervan/caravan pitches include waste disposal for chemical toilets

Yes, the waste disposals at the campervan pitches are suitable for chemical toilet waste

If I bring my touring caravan/trailer tent (any campervan/caravan/trailer tent) – can I park next to it?

No – once you’ve parked your caravan up you’ll need to park your car in the general car park space and walk back which is a approx 2 minute walk.

How do we get water in the campsite?

There will be free drinking water available in all campsites and the main festival arena.

Are there shower facilities?

Free hot showers are available.

Can I have a gazebo or windbreak in the campsite?

Unfortunately no gazebos or windbreaks are allowed in any campsite.

Can we have a campfire in the campsite?

Unfortunately not, campfires are not permitted in the campsite.

Can we have a BBQ in the campsite?

Unfortunately not, sorry.

Can we use a camp stove in the camping field?

Small camp stoves are permitted for use outside of your tent but must be raised off the ground i.e. on a small camping table!

How far is the campsite from the car park?

It’s about 400m (depending on where you park) to the entrance of the campsite.

Can I make multiple trips between my tent and the main arena?

You can, but each time you re-enter you will be subject to a bag search.

Are there washing up facilities in the campsite?

There are water points & sinks throughout the camping fields which to wash up, or fill up a bowl with water, and there are grey water disposal points.

Can we drive in and out of the campervan campsite?

No, once you’ve parked your campervan there is no re-entry.

Can I pitch a tent in the campervan field?

Unfortunately not, no free standing tents are permitted in the campsite. Awnings are fine.

Do you have to camp?

Not at all, you can come and go during the gate opening times throughout the weekend with your weekend ticket.

Where will 10x10m camping pitches be?

This will be in the same place as 2023 however it could be subject to change.

Will 10x10m park and pitches be allocated pre event?

No – You will be directed to a 10×10 space by staff. If you wish to camp next to another booking you would need to arrive together.

Is there a restriction on tent size?

In the general campsite there’s no restriction on tent sizes, but you must plan to be self sufficient.

Is there a campsite specifically for families?

We are a family friendly festival, therefore all of our campsites cater for families.

Where can I charge my phone?

There will not be power points in the campsite or main festival arena. Some camping upgrades give access to charging points, alternatively you can upgrade to VIP tickets which comes with a portable charger. Or we recommend you bring portable charging units that can last the duration of the weekend.

Cashless

Are there ATMs on the festival grounds?

No, there will be no ATM’s on the festival site, the site is completely cashless. Cashless

Do you accept American Express?

Yes our card terminals accept American Express.

Can I use cash on site?

Gone Wild Festival is a cashless event. All transactions are card only, cash payments will not be accepted.

If I have a question, who do I contact?

You can contact the customer service team via email: [email protected]

Is contactless payment accepted on site?

Yes, both contactless cards and Apple Pay are accepted on-site.

Is there a charge for each transation?

No there is no charge for using your card on site.

General Festival

Are you still offering ‘Kids go free’ tickets?

No, our ‘Kids Go Free’ campaign ended at the end of December 2023.

What does Kids Go Free mean, is it one or two children per adult?

The ‘Kids go free’ offer, has now ended and these tickets are not available. Kids go free means that one child goes free per paid adult ticket, not two children.

Is there a minimum age for kids at the festival?

here is no minimum age for anyone attending Gone Wild Festival although under 18’s must be accompanied by a parent or guardian.

Is vaping allowed at the festival?

No, we have taken the decision to ban vapes from our events.

Is there a schedule or lineup for the festival?

Yes, you can find the schedule here via this link: https://devon.gonewildfestival.com/whats-on/

What are you doing to ensure my safety at the festival?

We have 24 hour security at the event and they regularly patrol the site and they conduct bag searches on entry into the festival so that everyone is kept safe and sound throughout the festival.

What time do the bars close?

The bar in the Main arena closes at midnight.

Can I bring my own musical instruments or perform as an artist at the festival?

You are welcome to bring your own instruments in to play at your discretion around the site. However, in order to play as an artist at the festival then you will need to apply via this application form: https://devon.gonewildfestival.com/bands/

How do I access the Wi-Fi network at the festival, if available?

Another ethos of Gone Wild is that you put the phones and tablets away and get back to nature as well as spend serious quality time with family and friends so we don’t have WiFi on site.

What is the festival’s policy on alcohol and ID checks?

You must be over 18 and have proof of age to purchase alcohol at the bars. If you look under 25 you might still be asked for ID. If you are aged between 18 – 23 years then we recommend you bring proof of age to guarantee entry to the festival.

Do you cater for food allergies at Gone Wild Festival?

Yes. You are allowed to bring in your own food so that you can safely monitor any food allergies. In addition some of the food vendors will also be food allergy aware and have their own policies in place.

Can I bring a picnic or blankets to sit on?

Yes, you are welcome to bring picnic blankets or camping chairs to sit on in the main arena. 

Can I bring a camera or recording equipment?

 Any photography or filming equipment must be for personal use only, so no commercial filming or photography unless you have prior agreement from the Gone Wild Festival Team. We love to see your photos and videos though so please feel free to tag us in any social media posts!

What kind of entertainment and activities can I expect?

There are over 100 activities which range from high-octane activities such as abseiling, quad biking and coasteering to relaxing activities such as massages and all sorts of entertainment for the whole family. In addition we have lots of fabulous guest speakers and music headliners across the whole weekend. You can find out more about our activities here: https://devon.gonewildfestival.com/activities/ and more about the line-up here: https://devon.gonewildfestival.com/whats-on/

What happens if it rains or there’s bad weather?

There’s no such thing as bad weather, just the wrong clothing! The whole ethos of Gone Wild is about getting out there in the elements and rewilding & the weather, be it good or bad it is all part and parcel of the experience. Having said that, do plan for all weather conditions and ensure that your camping equipment is in good working order.

Is there a dress code?

There isn’t a dress code for Gone Wild Festival but we recommend that you pack clothing for all weather conditions and plenty of spares and towels too. We ultimately want you to have lots of fun and get stuck in as much as possible. This might mean that you get muddy and wet at times so in the words of the cub scouts, be prepared!

What is the refund or exchange policy for tickets?

Tickets are non-refundable. Therefore, we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf or visit our T&C’s here: https://devon.gonewildfestival.com/wp-admin/post.php?post=13570&action=edit

When and where is the festival taking place?

Gone Wild Devon Festival Location:

Powderham Castle, Powderham, Exeter, EX6 8JQ

What3Words: newly.trickled.poetic 

http://devon.gonewildfestival.com/

Google Maps: Here

Thurs 22nd – Sun 25th August 2024

When will I receive my tickets?/Where’s my ticket?

If you have purchased tickets you can download your e-ticket from your confirmation email or visit our website to access your tickets via our My GW page. Your payment plan ticket will be sent to you on the completion of your plan.

I am now unable to come to the festival can I have a refund?/ Are tickets refundable?

No – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf or visit our T&C’s here: https://devon.gonewildfestival.com/wp-admin/post.php?post=13570&action=edit

I’d like to volunteer to help out at the festival, how can I make that happen?

In order to volunteer at the festival you can apply via this link: https://devon.gonewildfestival.com/volunteer/

How do I become a food vendor or a non-food vendor/Can I have a booth to sell stuff at the show?

To apply to be a trader at the Gone Wild Festival you can apply via this link: https://devon.gonewildfestival.com/traders/

Do you give discounted tickets for locals like Glastonbury do?

No, we don’t have discounted tickets for locals. We would love to see you there though and be a part of the Gone Wild Family.

Is there a medical facility on-site?

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map which you can find on the website. The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals.

How far away are the toilets from the main arena?

There are lots of toilets throughout the festival grounds and in the main arena, we take huge pride in keeping these clean & tidy for all of our festival guests.

How do we get to Gone Wild Festival?

Exeter Airport is 10 miles from Powderham Castle. There are daily flights from Edinburgh, Manchester, Newcastle, Glasgow and other European destinations.

Starcross Station is located at the back of Powderham Castle and it’s a 10 minute walk to the festival campsite. If you’re coming from further afield you’ll need to get your rail connection at Exeter St Davids. 

(From the South Leave the A38 at the ‘Wobbly Wheel Junction’ and merge onto the A379 (signposted Dawlish). At the Marsh Barton Roundabout take the 3rd exit onto the A379 then at the Matford Roundabout take the 2nd exit onto the A379 and follow the Powderham Castle brown tourist signs.

From the North Leave the M5 at junction 30 and proceed towards Exeter joining the A379. At the Matford Roundabout take the 1st exit onto the A379 signposted to Dawlish then follow the Powderham Castle brown tourist signs.

Buses are regular and stop right outside the entrance to Powderham Castle. You’ll need the No 2 Stagecoach bus from Exeter/Newton Abbot. Visit the Stagecoach website for exact times and routes.

What happens to lost property?

Lost property is usually handed into the information tent at the festival. We do our best to reunite people with their missing items. However, any lost property not claimed one month post festival will have to be disposed of. So be sure to get in touch quickly!

What’s the latest we can arrive and exchange our tickets for wristbands?

Thurs – 8.45pm Fri – 8.45pm
Sat – 7.45pm
Sun – 7.45pm

Can we bring bikes to the festival, and is there any parking or storage for bikes?

Yes. However, there won’t be any specific bike parking but you’ll able to chain it up at the festival entrance

When is last entry into the festival?

If you already have a wristband you can come and go as you please into the Main Arena until the arena closes each evening.
Last entry to exchange your tickets for wristbands for the festival is at the following times:

Thurs – 8.45pm
Fri – 8.45pm
Sat – 7.45pm
Sun – 7.45pm

However, you will still be allowed onto the campsites to set-up camp for the weekend outside of these times. If this happens you will need to visit the wristband exchange points in the morning to get your wristbands before entering the festival.

Will BG be at the festival?

Bear Grylls itinerary is yet to be finalised. More will be released closer to the time.

Will there be a dedicated drop off / pick up point at the festival?

Yes, there will be at the farm shop car park. Check out the site map for more information.

What payment system are you using for Gone Wild Festival 2024?

We are running a cashless system at the event. You will be able to use card, cardless & Apple Pay throughout the event.

What are the opening times to enter the festival when we first arrive?

8am – midnight

Are there any shuttles running from the festival to Exeter bus/train station?

No, but there are buses which run by the festival and a nearby train station. Find out more here: https://devon.gonewildfestival.com/travel/

What time will the music finish?

The main stage music will finish no later than 11, but other venues will continue until around 12.15am

Is camping included in the ticket price?

General Camping is included with weekend tickets, however we have limited space for this ticket type. If you’d like to park next to your tent you can upgrade to a 10×10 park and pitch upgrade or check out our range of accommodation upgrades.

When do I have to leave?

We’d love you to stay forever, but unfortunately you’ll have to leave no later than 11am on Monday 26th August. Please leave only your footprints behind.

Where can I see the line up & timings for the event?

Check out all information as it is released here:

Are there lockers on site?

There will be no onsite lockers.

Will there be places to shop?

The Powderham Farm Shop and Orangery Restaurant will be open throughout the weekend and are located between the campsite and the arena. Both outlets sell a fantastic range of local food and drinks.

When can I arrive?

All car parks, campsites and the ticket exchange will be open from 8am Thursday 22nd August.

Where can I charge my phone?

There will not be power points in the campsite or main festival arena. Some camping upgrades give access to charging points, alternatively you can upgrade to VIP tickets which comes with a portable charger. Or we recommend you bring portable charging units that can last the duration of the weekend.

Can I bring my pet?

Sorry, only assistance dogs are allowed at the festival.

Is the Alcohol limit per person?

Yes

What food will be on offer?

There will be a broad range of delicious, locally sourced food. We will also aim to cater for most dietary requirements, but can’t promise all.

Can I bring my own food and drink?

You can bring your own food and drink into the campsite, but there are no refrigeration facilities and please note that food & drinking water can be taken into the main festival arena.

Can I take food and drink into the festival arena?

You will be permitted to take food but no alcohol into the festival arena. However, you can take drinking water in.

Can I bring my own alcohol?

You can bring a limited amount of alcohol into the festival campsites, 8 x 440ml can or 2 bottles of 70cl wine or 1 bottle of 70cl spirit. Please note, there is strictly no glass allowed any where in the festival. No alcohol, is permitted in the festival arena.

Are there baby changing facilities on site?

There are basic baby changing facilities in the festival arena, but not in the campsite.

Can I get a refund?

No, as stated when you place an order all tickets are sold on a strictly non-refundable basis – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf

Gift Vouchers

Can I purchase a Gift Voucher via the Payment Plan?

No, Gift Vouchers can’t be purchased using the Payment Plan and must be paid for in full at the time of booking.

Can I use my Gift Voucher and another payment method on the same order?

  • If you wish to use your gift card to pay for an order, then the gift card balance must be used in full before you can select another payment method.
  • Only after the total balance of the gift card is used can the outstanding balance be paid for by another payment method.
  • For example; if you are buying a £10 book, and have £10 on your gift card, you cannot pay for the book with £5 from your gift card and £5 from a credit card, but must either use your £10 gift card balance to make the purchase, or use a different means of payment altogether.

What happens if the event is cancelled or postponed?

In the event of event cancellation, the Gift Voucher will roll over to the next year’s event/s – no cash refunds will be provided in the case of event cancellation.

What is the refund policy for Gift Vouchers?

There will be no refunds offered for gift vouchers for any personal scheduling conflicts or any other circumstances.

When does my Gift Voucher expire, and can I use it for the following year’s tickets?

The expiration date of the Gift Voucher is the last day of the festival for the current year. It cannot be used to purchase tickets for the following year’s event/s.

Can I use multiple Gift Vouchers for one transaction?

Yes, you can use more than one Gift Voucher for one transaction.

Can I check my Gift Voucher balance?

You can check the balance of your gift voucher in your My Gone Wild account. Simply log in using our login details and you will be able to check your balance.

Parking / Vehicles

Are there any EV Charging points in the car park or at the festival?

No, there aren’t any EV charging stations.

Will there be any bike parking / safe storage for bikes?

There won’t be any specific bike parking but you’ll able to chain it up at the festival entrance.

Once your car is parked, can you get in or out and leave as you wish?

Yes, you’re free to leave anytime you like and your weekend ticket gets you access at all times between the gate opening times. This does not count for motorhomes or our park and pitch options where once you park up you will need to leave your vehicle where it is.

Can car park tickets be bought on the gate?

No – These must be purchased online prior to arriving at the event.

If I bring my touring caravan/trailer tent (any campervan/caravan/trailer tent) – can I park next to it?

No – once you’ve parked your caravan up you’ll need to park your car in the adjacent carpark. You will need a seperate car parking pass.

Can I bring a trailer into the car park?

Small camping trailers are allowed and can be left in the car park but they will require a car park pass which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. They are left at your own risk.

Can I park in the main car park and carry my kit to the campsite?

Unless you have purchased park & pitch you can not park in the campsite & will need to unload your car in the carpark, and the carry your kit to the general admission campsite.

Is car parking included in the VIP upgrades?

No – car parking needs to be paid for separately. which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. Please note though that car parking tickets must be purchased prior to arriving at the event.

Will I be able to park on site?

Yes, car parking is available but it requires a car park pass which you can purchase from the ticket section of our website whilst buying your tickets or afterwards

Payment Plan

Where’s my Payment Plan Ticket?

Your payment plan ticket will be sent to you on completion of your payment plan. Additionally, you will be able to log into your Gone Wild account to access these once the final payment has been made.

 

Are all the monthly payments equal?

Yes. However, your first payment could be slightly more if you choose ticket protection as the fees for this and booking fees are charged up front.

What date do the monthly payments come out of my account?

They are set up a month after your firtst transaction. For example of you purchase tickets on the 18th of the month the next payment would come out on the 18th of the following month.

Can I pay early?

No, all payments must be made as per the payment plan schedule you agree to upon purchase.

Can I change my tickets?

No, once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want.

What if my card expires?

If your card expires you’ll need to wait for an email stating your payment has been rejected. You should then follow the link on that email to update your card details and pay off the due amount, any remaining payments will be debited from your new card.

Can I cancel my payment plan?

If you decide you no longer wish to attend the event, you can cancel a payment plan in your account or inform us in writing 7 days prior to an upcoming payment date that you wish to cancel your order. We will then cease to take any remaining payments. Please note you will NOT be entitled to a refund of any previous payments.

Can I still apply for a carer ticket with a payment plan?

Yes. However, you should only apply for this once your payment plan has finished. Please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this. The application will be approved in the same way as normal. Once the payment plan has finished and these tickets have been issued then the carer ticket can then be issued.

What if I miss a payment?

Don’t worry if a payment gets declined, you will be sent an email to inform you. This email contains a link and instructions on how to manually pay the outstanding payment and change the card on your payment plan should you need to, which will enable you to make the missed payment, and stay within the payment plan. The card you use to make this manual payment will be the card that is used for future payments too.

Can I get a refund?

No, as stated when you place an order all tickets are sold on a strictly non-refundable basis – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf

What is the minimum amount I can set up a payment plan for?

There is no minimum amount – you can spread the cost of any payment.

Tickets/Bookings

Are you still offering ‘Kids go free’ tickets?

No, our ‘Kids Go Free’ campaign ended at the end of December 2023.

What does Kids Go Free mean, is it one or two children per adult?

The ‘Kids go free’ offer, has now ended and these tickets are not available. Kids go free means that one child goes free per paid adult ticket, not two children.

Are day tickets available?

No, we are not running day tickets at Devon Gone Wild Festival Devon 2024.

What is the festival’s policy on alcohol and ID checks?

You must be over 18 and have proof of age to purchase alcohol at the bars. If you look under 25 you might still be asked for ID. If you are aged between 18 – 23 years then we recommend you bring proof of age to guarantee entry to the festival.

What is the refund or exchange policy for tickets?

Tickets are non-refundable. Therefore, we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf or visit our T&C’s here: https://devon.gonewildfestival.com/wp-admin/post.php?post=13570&action=edit

What are the ticket options and packages available?

There are lots of ticket options available from weekend camping tickets for adults and kids of any age to the multiple accommodation upgrades on offer. Just click on the relevant tab on the tickets page to find out more. You can purchase upgrades using the payment plan, but you can’t add to an existing payment plan so you will need to set up a new payment plan in this case. You can find out more via our tickets page here: https://devon.gonewildfestival.com/tickets You can upgrade your tickets to VIP or a different accommodation upgrade at any time.

When will I receive my tickets?/Where’s my ticket?

If you have purchased tickets you can download your e-ticket from your confirmation email or visit our website to access your tickets via our My GW page. Your payment plan ticket will be sent to you on the completion of your plan.

Why am I being charged a transaction fee?

Processing fees are paid for by the event organiser to the ticketing company. These fees cover the ticketing company’s administration costs, bank fees, and any cost related to processing an online payment. Booking fees are added on top of the advertised ticket price and are usually paid by the customer.

I am now unable to come to the festival can I have a refund?/ Are tickets refundable?

No – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf or visit our T&C’s here: https://devon.gonewildfestival.com/wp-admin/post.php?post=13570&action=edit

Where’s my Payment Plan Ticket?

Your payment plan ticket will be sent to you on completion of your payment plan. Additionally, you will be able to log into your Gone Wild account to access these once the final payment has been made.

 

I’ve booked the wrong tickets what can I do?

Please get in touch with us via social media or email.

Do upgrading camping options or bell tent accommodation prices include the ticket too?

No, this is for the accommodation only and event entry tickets have to be bought separately.

Where’s my ticket?

If you have purchased tickets you can download your e-ticket from your confirmation email or visit our website to access your tickets via our My GW page.

I do not have access to a printer – can you show tickets on your phone?

Yes – we encourange you not to print tickets where possible to reduce waste.

I cant find my tickets – how do I request a copy?

To replace festival tickets please contact go to the My Gone Wild section of our website, login & your tickets will be there.

Are tickets refundable?

No – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf

How much is car parking?

Car park tickets are £25 and that admits 1 car but is only valid with entry tickets.

Payment Plan / Carer Tickets

Customers who wish to purchase tickets via a payment plan and also apply for carer tickets can still apply via the ‘carer ticket’ form https://devon.gonewildfestival.com/carer-tickets/ but please wait until you payment plan has completed.

Please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this. The application will be approved in the same way only once the payment plan has finished and these tickets have been issued, then the carer ticket will then be issued.

Carer Tickets

You can book a carer’s ticket online via the ‘carer ticket’ application form. Please find this at https://devon.gonewildfestival.com/carer-tickets/
Please do not purchase your carer ticket if you are on a payment plan as we will not be able to refund you for this. You can apply for this once your payment plan is complete.

Is camping included in the ticket price?

Yes, general camping comes as standard in your ticket price.

Does Gone Wild Festival offer a payment plan option?

Payment plans are available to guests who want to spread the cost of the tickets. Visit our tickets page to spread the cost of your experience.

Can I upgrade my camping option after I have purchased my festival tickets?

Yes, you can revisit our website & purchase upgrades at any point prior to the festival.

2024 Early Bird Tickets

Use this link to book: https://devon.gonewildfestival.com/tickets/

2024 Payment Plan Early Bird Ticket

Use this link to book: https://devon.gonewildfestival.com/tickets/

What Does The Ticket Include?

The four day festival ticket includes entrance into Gone Wild Festival from Thursday 22nd August until Sunday 25th August and also includes four nights camping in the festivals general campsite, a large amount of activities, workshops and talks as well as the live music.

VIP

Does a VIP Ticket include an activity queue fast-track?

No – Your ticket includes fast track entry at the main festival gates, but not for activities.

What do the kids get out of having a VIP pass?

Our VIP packages are packed with upgrades for the whole family, check this out for more info.

Is car parking included in the VIP upgrades?

No – car parking needs to be paid for separately. which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. Please note though that car parking tickets must be purchased prior to arriving at the event.

Do you need to book VIP for kids?

Yes, VIP needs to be purchased on every ticket you want to upgrade including children. This includes if you have purchased a Kids Go Free ticket option.

Does a VIP ticket include a special camping pitch / area?

No – It gives you access to our VIP areas during the day. You will need to still camp in general camping or purchase one of our accommodation upgrades.

Do you need to purchase VIP per person or 1 pass for the group?

VIP passes must be bought 1 per person

What does a VIP Ticket include?

Our VIP packages are packed with upgrades for the whole family, check this out for more info.

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