Join us on 21st - 24th August 2025
Powderham Castle, Devon

The UK’s Ultimate Family Adventure Book Now

Frequently Asked Questions

General Festival

Where can I buy tickets?

Please follow the link here: https://devon.gonewildfestival.com/tickets/

How do I find out who is playing?

The line up is being worked on and we’re very excited. Check out all information as it is released here: https://devon.gonewildfestival.com/whats-on/

Are there any shuttles running from the festival to Exeter bus/train station?

No, but there are buses which run by the festival and a nearby train station. Find out more HERE

Will there be a dedicated drop off / pick up point at the festival?

Yes. The pick up / drop off point is in the Powderham farm shop car park. Check out the site map for more information.

Can we bring bikes to the festival, and is there any parking or storage for bikes?

Yes. However, there is no specific bike parking on site.

Will there be phone charging?

There are no charging points in the campsite or main festival arena. If staying in Boutique camping then phone charging is available at an additional cost onsite.
If charging is needed then we recommend bringing a portable charging unit that can last the duration of the weekend.

What food will be on offer?

Please visit out Food and Drink page HERE

Can I bring my own alcohol?

Yes. You are allowed to bring in your own alcohol into the campsites and main arena. The amount of alcohol allowed will be communicated ahead of the festival.
Please note, there is strictly no glass allowed anywhere in the festival.

Can I bring my own food and drink to the festival?

You can bring your own food and drink into the campsite and main arena. Please note there are no refrigeration facilities available and any food/drink brought onto site must still follow the site rules (such as, no glass)

Are there any EV Charging points in the car park or at the festival?

No, there are not any EV charging stations.

Can I leave the festival site and re-enter?

Yes. You can leave and re-enter the festival. However, you will be subject to a bag search and ticket check on re-entry.

Is the site cashless?

Yes. We are a cashless site. You will be able to use card, cardless & Android/apple Pay throughout the event.

When do I have to leave?

We’d love you to stay forever, but unfortunately you’ll have to leave no later than 11am on Monday 25th August. Please leave only your footprints behind.

When can I arrive?

All car parks, campsites and the ticket exchange will be open from 8am on Thursday 21st August.

Is car parking included in my ticket?

No. Car parking is not included and you can purchase your car parking ticket HERE

Is camping included in my ticket?

General Camping is included with your weekend tickets. This is for tents only.

If you’d like to park next to your tent, you can upgrade to a 10×10 park and pitch upgrade or check out our range of accoodation upgrades HERE

Who do I contact about ticketing queries?

Please contact – [email protected]

Can I bring my dog/cat/bunny/pet?

No pets or animals are allowed onsite. The only exception is assisstance dogs. Please complete the accessible facilities application form if you are planning to bring your assistance dog to the festival. You can find the link HERE

Camping

Is camping included in my ticket?

Camping in the general campsite is included with all weekend tickets. If you would like to find out more about camping upgrades and motorhome/caravan tickets then please visit HERE

Where can I camp? and what is the difference between campsites?

Please visit our ‘accommodation’ page to have a look at the camping options

Are trailer tents allowed?

Trailer tents are allowed in the the motorhome/caravan field. You will need to purchase a motorhome/caravan ticket via the website. Please note everything must fit within the 9×6 dimensions.

Can I dispose of chemical toilet waste in the Live in field?

Yes, there are waste disposal points in the live-in campsite for chemical toilet waste.

Can I park next to my live in vehicle?

No. Once you have unhitched the live-in vehicle onto your pitch, you will need to then park the towing vehicle in the adjacent car park.

Can I pitch a tent in the campervan field?

No free standing tents are permitted in the motorhome/caravan field. However, awnings are allowed.

Can we drive in and out of the campervan campsite?

No, once you’ve parked your campervan there is no re-entry.

Are campfires, chines lanterns, flares or fireworks allowed?

No. We have no naked flame policy onsite and any campfires will be extinguised.
However, you are allowed to bring small camping stoves.

Can we have a BBQ in the campsite?

NO. BBQs are not allowed.

Can we use a camp stove in the camping field?

Small camp stoves are permitted for use outside of your tent but must be raised off the ground i.e. on a small camping table!
They must have no more than two burners, and can be accompanied by either proprietary gas cartridges (e.g. camping gas), or generic butane bottles up to a maximim of 4.5kg.

Which camp sites have power?

We offer power to our motorhome/caravan pitches, a selection of tipis & bell tents. Please check the product information prior to purchase. Powered pitches have to be pre-purchased and are subject to availability.

Can I request a specific space in the 10×10 park and pitch field or Motorhome/Caravan field?

Park and pitch & Motorhome/caravan spaces are allocated in order of arrival. If you wish to camp next to your family or friends then you will need to arrive together.

What time do we have to leave the campsites on the Monday?

You will need to leave the campsites by 11am on Monday.

Are there water points in the campsite?

There will be free drinking water points available in all campsites and the main festival arena.

Are there washing up facilities in the campsite?

There are water points & sinks throughout the camping fields. These can be used to wash up, or fill up a bowl with water. There are also grey water disposal points.

Are there shower facilities?

Yes, showers are available.

Can I have a gazebo or windbreak in the campsite?

No gazebos or windbreaks are allowed in the campsites.

Can I make multiple trips between my tent and the main arena?

Yes. You can re-enter the main arena anytime during opening hours. However, you will be subject to a bag check on re-entering.

How far is the campsite from the car park?

It’s about 400m (depending on where you park) to the entrance of the campsite.

Can we drive into the campsites?

No. You are unable to drive in to the general campsite and will need to park in the car park.
The only pitches you can access with your vehicle are Park & Pitch & the motorhome/caravan field.

Can I reserve a specific space in General camping?

No. Spaces cannot be pre-reserved in the general camping field.

Tickets/Bookings

Do you need to book VIP for kids?

Yes. VIP area tickets need to be purchased for all in your party. Like the main entry tickets, the prices are tiered for children.

Does the ‘Kids go free’ offer include one child or two?

The ‘Kids go free’ offer includes one child per paid adult ticket. The ‘kids go free’ offer will only run for a limited time, please select the correct ticket when purchasing.

I’ve booked the wrong tickets what can I do?

Unfortunately tickets are non-refundable.
If you have taken out ticket protection via TicketPlan, please get in touch with them directly.

Are tickets refundable?

No. We advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you are unable to attend the festival due to set criteria. Please view more at the following link HERE.

Do you offer any discounts?

We offer military, bluelight and scouts discount. To upload your proof of elgibility to be sent a discount code, please head HERE.

When will tickets be sent?

Tickets will be generated and able to view in your My Gone Wild account closer to the event. If you’d like any further information please contact [email protected]

No access to a printer – can you show tickets on your phone?

Yes – all tickets are E-Tickets, therefore printing is not necesary. And we encourange you not to print tickets where possible to reduce waste.

I cant find my tickets – how do I request a copy?

If you cannot find your E-tickets, you can access them on the ‘My Gone Wild’ section of our website, login to your account & your tickets will be there.

What happens at the end of my payment plan?

Once your payment plan is complete your tickets for the festival will be generated and available in your My Gone Wild account.

Do upgrade accommodation options include the ticket too?

No. Entrance tickets are not included in the accomodation prices and entrance tickets need to be purchased separately.

What is a payment plan?

Payment plans are available to all customers and allow you to spread the cost of your tickets. Payment plans will be available until 2 months out from the festival. You can find out more information HERE.

Activities

How do the activites work?

We have over 100 free activities! This includes hands-on activities, workshops, talks and interactive sessions. These can’t be booked in advance and you can turn up and have a go and take part.

There is also a range of premium activities that can be pre-booked through the website or onsite. We recommend booking any premium activities before you arrive. You can find out about the activities HERE and a full schedule will be released closer to the festival.

Are all activities included in the ticket price?

The majority of activities are included within the ticket price and you can turn up and have a go. However there are also premium activites available at an extra cost.

Can I change my premium activity booking?

Please contact [email protected] if you need to make any amendments.

Is transport provided for all off-site activities

Yes, all off-site activities have transport to and from the activity included.

Can I bring my own wetsuit/drysuit?

Yes, however we will have a range of wetsuits for all water based activities if required.

Can we bring our own equipment for activities? E.g. Kayaks?

It is not necessary to bring your own as the activities will include include everything required. If you wish to bring your own wetsuit, skateboard or yoga mat then you are welcome to do so. Please note you are not able to bring SUPs, Kayaks or any other water sports equipment. Please see the activities information for what’s included.

When are the quietest times for activities?

The beginning and the end of each day are the quietest time for activties. If you’re an early bird we recommend you get in first thing to make the most of what’s on offer.
We do all we can to keep queues to a minimum but there may be a wait at some of the more popular activities.

Does an adult have to accompany children?

For on-site activities, if the child is age-approprite, it is not compulsory for an adult to accompany a child. For off-site activities, an adult must participate with the child. More information regarding age restrictions is available per activity.

Can an activity age requirement be flexible?

No. Age restrictions are set by the activties for your safety. Please note ther emay also be restrictions for size and height. Please check the activties page HERE for more details.

How long will each activity last?

Different activities have different durations. Some are 15-20 minute experiences – others will last up to an hour or more. Please check out the actvities page for more details.

Activity Age Restrictions

All activity information can be found on our activities page on our website. See link HERE.

Accessibility

What accessible facilities do you have onsite?

We will be offering the following accessible facilities to customers:

– Accessible Parking (in the main car park and accessible campsite)
– A designated accessible campsite, with accessible toilets, and an accessoloo. Showers will be in close proximity.
– PA/Companion passes
– Accessible toilets
– Fridge storage for medications
– Main stage accessible viewing platform
– Reserved seating in the Adventure cove
– Sensory/Calm space
– Lowered bar counters
– Acessible manager and team on hand to answer any queries

How do I apply for a PA/Companion pass?

You can find more information and the application form HERE

What is your accessible Camping Policy?

Customers wishing to make use of the accessible campsite may be accompanied by their immediate group. If we feel the group size is too big to be accomodated in the pitch space then we will communicate this with the booker. We are unable to offer any additional pitches for extra people or other tents/live in vehicles that are in addition to this group.
Please do not apply for a pitch in the accessible campsite until you have purchased your tickets.

The accessible campsite has a limited number of pitches available and we take each application into careful consideration. Therefore pitches will be prioritised for customers with mobility needs and their immediate families. We cannot accomodate temporary access needs, such as broken bones, in the accessible campsite.

The campsite is located in a position near the main stage and arena so it is not classed as a quiet zone. If you need quieter areas to camp then our general admission camping area may be better suited.

We will have a limited number of motorhome/caravan powered pitches available to purchase. Where power is required for an essential medical device that requires constant overnight power (such as, a CPAP machine) please include this in your ‘access facilities’ application form.

Phone charging or anything with a rechargeable, portable battery (e.g. nebulisers, insulin devices) is not considered an essential medical device and can be charged at the accessible campsite hub or a powered live-in pitch can be purchased.

Is there power available in accessible camping?

There will be a limited number of powered motorhom/caravanpitches. There will also be 13amp power points available at the accessible campsite hub. However these cannot be reserved and are available on a first come first serve basis. The charging points can be used to charge wheelchairs, scooters, portable devices or power packs. Although the accessible campsite hub is manned, any devices charging are left at the customer’s own risk.

Is there a hoist in the shower unit?

There is a hoist in the shower unit however you will need to provide your own sling.

Can I bring my live in vehicle/motorhome into the accessible campsite?

Yes – we offer powered and non-powered live in vehicle pitches in the accessible campsite. Please specify on your ‘access facilities’ application form if you will be bringing a live in vehicle and select the appropriate pitch. Only one live in vehicle per pitch.

Once your application for the accessible campsite is approved you will be sent a link to purchase your motorhome/caravan pass.

If my child has severe allergies or other dietary/medical needs, are we able to bring food into the festival if we can provide proof?

Yes, you will need to apply for an exemption through our accessibility application form which can be found at the following link.

What facilities are available in accessible camping?

You will find the below facilities in the accessible campsite:

– Accessible toilets
-Accessible Campsite Car Park
– Accessible Campsite Hub staffed experienced Access Team (opening times tbc)
– Showers in close proximity to the accessible campsite
– Accessoloo: Wheelchair accessible toilet, shower, and changing unit with hoist (slings will not be provided, please bring your own hoist slings). The Accessoloo is staffed by an attendant experienced in operating all the equipment therein.
– Charging for electric wheelchairs and any other portable medical items
– Motorhome/caravan pitches (please note this aren’t included in the weekend ticket and are an additional cost)
– Fridge for storing meds and any specific dietary items (located in the Campsite Office)
– Drinking water point
– Rubbish/recycling disposal point
– Short distance to main arena

Where are the medication fridges? and do I need to apply to use them?

We have medical fridges located in the accessible campsite and the medical area in the main arena. You can present yourself to the accessible team or the medical team and they will be able to log and store medication for you. You will not need to make an application to do this.

Do you have a sensory/calm space?

We are working to provide a sensory/calm space again for 2025. The location for this will be confirmed closer to the festival.

Will there be any queue jump system for those with access needs?

No. We don’t offer any fast track queues for activities. We understand that at times there may be queues and our activties tend to be quieter at the beginning and end of the day, so we recommend making the most of these times.

The majority of our activities are access friendly and our providers will make adaptions. Please let the activtiy know on arrival. Some activities will have dedicated access slots for specialist help or ‘quiet hours’, this will be confirmed closer to the festival.

How many people can come on the accessible viewing platform with me?

Due to the limited capacity on the accessible viewing platform, the AVP is on a first come first serve basis and only the access customer + 1 can access the platform. Our access team will be at the platform and be on had to help.

Is the site wheelchair accessible?

We have a main route through the festival site that is tarmac’ed. However the festival is set in parkland and wheelchair users will need to navigate around site on uneven grass/ground at times. Assistance may be needed for some parts and in the event of wet weather it may become harder to get around the site, especially in a non-electric wheelchair.

Do I need to purchase a car parking ticket for the accessible car parks?

Yes. You still need to have a car parking ticket for the accessible car parks.
If staying in the accessible campsite, parking passes for this car park are not available to buy online. A link will be sent to customers approved for an accesible campsite pitch.

If staying in other campsites and require an accessible parking space, you will need to buy a car parking ticket. When you arrive onsite please show your blue badge and ask to be directed to an accessible space.

How do I apply for the accessible faciliies?

Applications for accessible facilities will open from December 2024.

You can find out more information and apply through the link HERE

Which accessibile faciilites do I need to apply for in advance?

The online accessible facilities application form can be used to apply for the below:

– Accessible campsite pitch
– Viewing platform wristband
– Bringing an assistance dog to the festival

You do not need to apply to use the accessible toilets, medical fridges, sensory spaces or accessible parking in the general car park

If you need to apply for a PA/Companion pass then please follow this link HERE.

Does the PA pass give access to the VIP Area?

No, the VIP area is a ticketing upgrade and the PA pass does not gain access to this area. If you and your PA/Carer would like to access the VIP area then you will both need to purchase VIP upgrade tickets.

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